Reply To: "Failed to connect to AxiDraw"

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(I was on a business trip and could not check the device earlier)
I can see the faint green LED light above the capacitor if I connect AxiDraw by USB cable only.

I took two “unboxing” pictures and the package only had a small bump at one edge. Inside the box and on the AxiDraw itself there is/was no damage.

I attache a link to a folder with three pictures for your information.

What else should I do to use the device or get a replacement?

Thank you for your support
Florian Matthes