February 11, 2014 at 2:22 pm #21721
I apologize– tech support force of habit on where to find the device manager. I only meant to ask if you could see it in the device manager after installing the driver.
You say that it showed up on the device manager “on several occasions.” Do you mean to say that it only intermittently appears there? (I’m trying to figure out if there is any obvious hardware problem.)
A couple of things for you to try:
– Try other USB ports on your computer, if available. (We have heard of several cases where specific ports work better than others– and some cases where only USB 2.0 ports work, and others where only USB 3.0 ports work.)
– If you are using a USB hub, try connecting directly to your computer.
– Check to see if you have any other software running that may be trying to access the USB ports.
– Check to see if you have any malware protection software that may be preventing you from accessing the USB ports.
Please let me know what you find.