Just got Axidraw V3, and the problem is that pen doesn’t move down. Sometimes it works, but in the middle of drawing it raises and stays in that position. The motor is working but pen slide stays up, testing in toggle up/down menu it stays up when motor is going down, or moves very slowly and vertical slide does not fall down without pen. It seem to be some mechanical problem, I would appreciate any help with that .
It sounds like your machine may have been bumped pretty hard during shipment. Please contact us directly (by e-mail or our contact form) so that we can ask some follow-up questions, and see how extensive the issue is. (There may be a simple adjustment that you can do yourself, or we may need to send you replacement parts.)
For the moment, I’d recommend disconnecting your servo motor cable, so that you don’t stress the motor until the mechanical issue is resolved.