September 16, 2019 at 7:11 am #27905
I’ve been having issues with my Axidraw recently.
Mid way through a plot with lots of up/down movement the pen will get stuck in the up position.
There’s also a grinding noise that does not sound good at all.
This is my first plotter so just wanting to confirm these ‘symptoms’.September 16, 2019 at 7:18 am #27906
Can anyone reccomend a store to buy a replacement in the UK?September 16, 2019 at 9:35 am #27907Windell OskayKeymaster
That certainly doesn’t sound good. The servo sounds like it’s on its way out. These do fail over time but are straightforward to replace.
If yours is a recent purchase, please contact us by email or through our contact form and we can send you a replacement. Otherwise, we do sell replacements both directly ( http://emsl.us/903 ) and through resellers ( https://www.robotshop.com/uk/evil-mad-scientist-replacement-servo-motor-axidraw.html ).
One additional thing to check is that the vertical slide does fall raise and fall freely when the servo motor lifts it. If it is having difficulty sliding, that will reduce the servo lifetime, so please check on that.
Now, is that grinding noise from the servo or from the plotter, when moving in X and Y? If it’s the latter, then try disconnecting the servo (at the connector on the left side of the machine), and try a plot that way. If a servo is failing, it can draw too much power, which can affect XY movement. If you are still having some kind of difficulty with XY movement, please write to technical support directly (again by email or our contact from); we’ll have some additional things for you to check.September 19, 2019 at 6:55 am #27915
It appears the servo is not covered by warranty which is ok seeing as theyre so cheap.
The online shop (robotshop) seems to be out of stockand only likely to be restocked next month.
I’ve found the same type of servo online elswhere and with loads of stock available now.
Am I correct in thinking as long as its the same type of servo it should work?
thanks very much.
TSeptember 21, 2019 at 10:32 am #27918Windell OskayKeymaster
Yes, similar types of “9 g” servo motors will work. The little lift arm is not guaranteed to fit those from different manufacturers.
There is some significant variation in the quality of these types of servo motors — cheaper ones may burn out very quickly. However, we would also advise you not to buy “fancier” grades of servos — things like metal gears and digital control tend to not actually increase the lifetime.
[I apologize for the slow reply; I missed the notification about the update.]
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